"Expansion plans, a customer-first approach, & inspiring the next generation"

"Expansion plans, a customer-first approach, & inspiring the next generation"

Published on June 18, 2024

In today's challenging environment, collaboration and teamwork are essential for rail companies to develop the innovative solutions necessary for success and growth.

Daniel Stephens, Encompass Engineering’s Chief Executive Officer (CEO), explains that collaboration and prioritizing the customer in all our activities is essential for delivering the innovative solutions the rail industry needs to enhance the experience of both passenger and freight customers and reduce costs. Encompass Engineering are specialists in assurance, engineering and quality services, supporting passenger and freight train operators and rolling stock companies with their day-to-day challenges and project requirements. Encompass uses its years of experience and the latest engineering techniques to deliver innovative, sustainable solutions that help customers drive down costs and deliver projects of the highest standard.

Staying ahead in a competitive market

Encompass adds value by working closely with its customers to provide quality assurance, optimize processes, introduce new trains, maintain existing fleets and support sustainability commitments. "We work directly with our customers - filling a skills gap or providing the specialist support they need to complete a project,” says Daniel. "Our experienced engineers seamlessly integrate into existing project teams, working as an extension of our customer’s workforce. We work to close issues down, providing comprehensive audit trails and references and ensuring documentation is logged. For any residual ongoing work, we ensure the appropriate training has been provided to the customer's team so they can continue managing the business-as-usual activities." As Encompass Engineering expands into Canada, it is their customer-first approach and close collaboration with all key project stakeholders that keeps them ahead in an increasingly competitive market. "We strongly believe that real customer value comes from understanding the requirements, the deliverables and the contracts, and getting down in the trenches with the team, working right alongside them and sharing our knowledge. Only then can we truly start to drive down costs and, together, develop the innovative solutions needed to drive the industry forward." It is this commitment to their customers that sets them apart. "By combining our years of experience with this hands-on approach, we deliver exactly what our customers need," says Daniel. "This customer-first philosophy, along with our specialist knowledge and experience, enables us to deliver exceptional value and quality to our Canadian clients.”

Sharing skills & best practice

Encompass Engineering’s focus and commitment to delivering quality specialist engineering services is only part of what they want to achieve as they venture into new territories. Encompass is a company that prides itself on creating innovative engineering solutions that allow its customers to progress - long after Encompass has gone. “We are first and foremost there to support our customers – and always put their interests first," says Daniel, “even after our involvement in a project ends.”

Inspiring the next generation

This approach to upskilling and knowledge sharing does not end with engineering projects but also extends to investment in a thriving graduate scheme that the company has in place to inspire and develop the next generation of project managers and engineers. Encompass is built on the ethos of delivering a quality service with honesty and integrity - but a fundamental value of the company is the belief that they must help, support and nurture future generations of engineers. For many years, Encompass has taken on graduates - helping them learn and develop their skill set within engineering. “We have a strong belief at Encompass that knowledge and experience are essential in bringing about innovations in the industry," says Daniel. "We have a responsibility to support the next generation of engineers and give them a creative space to develop ideas and the outlook they can bring to the table." This will be an area of focus for Encompass as they build their presence in Canada. "We are keen to implement a Canadian graduate program to support our operations in Canada and help guide those interested in engineering."

Building strong partnerships & shared values

Encompass Engineering's tailored engineering services and shared values are poised to resonate strongly with the Canadian market. Its customer-first approach aligns seamlessly with Canadian values, where building partnerships and long-term success is paramount, and its focus on nurturing talent and fostering the next generation of engineers not only contributes to industry growth but also complements the Canadian market's ethos of investing in the future. Encompass's commitment to these markets extends beyond technical solutions; it is deeply rooted in cultural alignment and shared values. With this strong foundation in place, Encompass Engineering plans to build a brand synonymous with partnership, quality, and integrity in the engineering community.

Visit encompass-engineering.com to learn more about the company, its services and what Encompass has successfully delivered for others across the rail industry.

 


Written by: Encompass Engineering

 

 

 

 

 

 

 

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