LRIW's Woman of the Year: Mary Proc helms customer service initiatives at GO Transit

LRIW's Woman of the Year: Mary Proc helms customer service initiatives at GO Transit

Published on November 18, 2015

When Mary Proc became vice president of customer service at GO Transit in 2008, the agency's on-time performance had become such a persistent issue that nearly 11,000 passengers signed an online petition demanding refunds for late trains...

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