We are excited to announce that Rita Toporowski, Chief Service Delivery Officer at VIA Rail, will be joining us as a speaker at National Railway Day 2024! With a distinguished career spanning over 25 years in leadership roles across multiple industries, Ms. Toporowski will bring her expertise in customer experience, operations, and strategic transformation to the stage in Winnipeg.
Since joining VIA Rail in 2014, Rita has held pivotal roles, including Vice-President of Customer Experience and Chief Customer Officer. In her current role as Chief Service Delivery Officer, she oversees VIA Rail’s customer-focused teams, as well as railway operations, mechanical services, and fixed assets. She is also leading the charge on transformational programs within the organization, striving to ensure a seamless customer journey from booking to final destination. Her leadership ensures that every aspect of the customer experience – whether on board the train or in stations – is of the highest quality.
Ms. Toporowski’s career has been marked by a focus on innovation and excellence. Prior to joining VIA Rail, she was Vice-President of Corporate Planning and Development at Second Cup, responsible for strategic planning, supply chain optimization, and the development of new product channels. She also spent 16 years at Air Canada, where she held several senior roles, including President of Air Canada Vacations and Senior Director of Six Sigma, bringing continuous improvement and innovation to various departments.
In addition to her extensive professional experience, Rita holds an MBA from Concordia University and a Bachelor of Science degree in Psychology from McGill University.
As we gather to discuss the future of the rail industry at NRD24, Ms. Toporowski's expertise in delivering exceptional customer service and operational efficiency will provide invaluable insights into how the rail industry can continue to evolve and thrive. Her work at VIA Rail, particularly her focus on the customer journey and service delivery, will be a highlight for all attendees looking to understand the future direction of rail in Canada and beyond.
Join us at National Railway Day 2024 to hear from Rita Toporowski and other industry leaders as we explore the future of rail transportation and innovation.
Don’t miss out – register today to secure your spot: https://railwaysuppliers.ca/events/nrd24.
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